FAQ

FREQUENTLY ASKED QUESTIONS...

1. Do I need to know which way my door swings to order a lock?

- For Emtek Levers, or Emtek Handlesets with Levers, you must designate Left-Hand or Right-Hand from the option menu when ordering. Every item has a picture chart on how to determine your swing.

BHP locks are REVERSIBLE.

2. How long will it take to receive my order?

- BHP ships out in approximately 7 days. With ground shipping, you should receive the order about 1-3 days after that, depending on your location.

Emtek lock products are "made to order." They typically ship out in approximately 2-3 weeks.

3. What is the difference between Passage and Privacy?

- Passage locks are those that DO NOT LOCK. These are usually used for closets.

Privacy locks have push-button lock functions. These are usually used for bedrooms and bathrooms.